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Our Policies

Privacy Policy

 

Information we gather

Dollar Western Wear does not gather any information from you or your computer. We do not share ANY info with any of our vendors or partners. Your transaction is secured via a secure connection on a secure server. No information is passed openly or stored by our system. Thank you for shopping with Dollar Western Wear. If you have any questions please email us at info@dollarwesternwear.com

How we use the information we gather

We use the information we collect at the time of purchase to process your order only. The information is not stored or used in any other way.

The people that are given access to this information

Your personal information is accessible by the store owner or assistant only. Dollar Western Wear is a family business and we process each order by hand.

The security measures we have in place to protect your personal information

To safeguard your personal information, we have a SSL certificate installed on our secure server via GoDaddy.com all of your information is 100% secure and safely transmitted to the credit card processor.

Our use of cookies

Our website makes use of cookies which are small digital files that are stored in your web browser that enable us to track your return visits to our website.

Your browser settings may allow you to block these cookies, but we recommend you have them enabled to help us personalize your experience of our website.

Additionally, 3rd party advertisers on our site may use cookies for tracking purposes.

Google, as a third party vendor, uses cookies to serve ads.

Google’s use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet.

Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

 

Security Policy

 

100% Security

Dollar Western Wear processes your payment and your personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software
available today for secure commerce transactions. It encrypts all of your personal
information, including credit card number, name, and address, so that it cannot
be read over the internet.

 

Refund Policy

 

Refunds/Exchanges

Dollar Western Wear understands that shopping online often makes exchanges and returns necessary. Your complete satisfaction is our goal! DWW will accept your new/unworn items for return, exchange, or credit within 60 days of the date received.
*Please note that all sale & clearance merchandise is only eligible for exchange or online/store credit.*

POLICY:
All products must be in brand new, resalable condition. All original tags must be attached with no sign of wear. All boots must be unworn, with no scratches or scuffs on the soles whatsoever. We recommend you walk in carpeted areas of the home when trying on boots for this reason. Bear in mind that any kind of tile or hardwood flooring can scuff the soles.

EXCHANGES:
1. Please email info@dollarwesternwear.com or call (806) 793-2818 and request a call tag.
2. Dollar Western Wear will email you a call tag from UPS. Simply print this off, cover the original shipping label, and drop it off at the closest UPS location. Please do not place label on the product or the product packaging.
3. Please allow 2-3 weeks for processing your exchange.
4. Once Dollar Western Wear receives your merchandise, we will replace it with the correct style/size and ship the new product back to you via UPS Ground Service or USPS Priority at no additional cost. We will email you a new tracking number upon shipping.
5. The first exchange is always free. If more than one exchange is necessary, you will be responsible for additional shipping fees to/from our warehouse.

REFUNDS:
1. Please email info@dollarwesternwear.com or call (806) 793-2818 and request a return authorization number (RA #).
2. Package the product back into the original box/bag, and write the RA # in a visible spot on the outside of the box/bag.

Please ship to:
Dollar Western Wear Returns
5011 Slide Rd
Lubbock, TX 79414
3. The shipping carrier you choose to return your package is your choice. However, DWW recommends you use a carrier that allows you to track your package, such as UPS, FedEX, or USPS. Without a tracking number, Dollar Western Wear cannot aid or assist in tracking a lost package.
4. Please allow 2-3 weeks for processing your return.
5. Upon arrival of your merchandise at our warehouse, Dollar Western Wear will inspect the product for wear. Once the product is deemed new, DWW will issue a credit back to the card used at purchase. If a gift card was used, a new gift card will be issued and mailed.
6. All original shipping and handling charges are non-refundable.

 

Shipping Policy

 

Shipping/Delivery

Dollar Western Wear will have your order packaged by hand and delivered to UPS or USPS within 2-3 business days depending on the size and quantity of the items. We take great care in packaging and shipping our items in order to ensure they are delivered to you in the condition you expect. If you have any questions please email us at info@dollarwesternwear.com

Shipping costs are determined and calculated by the website unless otherwise specified in the item description. Out of state orders will not be charged sales tax unless it is required in your state. All orders placed in Texas will be subject to an 8.25% sales tax.