Dollar Western Wear understands that shopping online often makes exchanges and returns necessary. Your complete satisfaction is our goal! DWW will accept your new/unworn items for return, exchange, or credit within 60 days of the date received.
*Please note that all sale & clearance merchandise is only eligible for exchange or online/store credit.*
All products must be in brand new, resalable condition. All original tags must be attached with no sign of wear. All boots must be unworn, with no scratches or scuffs on the soles whatsoever. We recommend you walk in carpeted areas of the home when trying on boots for this reason. Bear in mind that any kind of tile or hardwood flooring can scuff the soles.
1. Please email [email protected] or call (806) 793-2818 and request a call tag.
2. Dollar Western Wear will email you a call tag from UPS. Simply print this off, cover the original shipping label, and drop it off at the closest UPS location. Please do not place label on the product or the product packaging.
3. Please allow 2-3 weeks for processing your exchange.
4. Once Dollar Western Wear receives your merchandise, we will replace it with the correct style/size and ship the new product back to you via UPS Ground Service or USPS Priority at no additional cost. We will email you a new tracking number upon shipping.
5. The first exchange is always free. If more than one exchange is necessary, you will be responsible for additional shipping fees to/from our warehouse.
1. Please email [email protected] or call (806) 793-2818 and request a return authorization number (RA #).
2. Package the product back into the original box/bag, and write the RA # in a visible spot on the outside of the box/bag.
Please ship to:
Dollar Western Wear Returns
5011 Slide Rd
Lubbock, TX 79414
3. The shipping carrier you choose to return your package is your choice. However, DWW recommends you use a carrier that allows you to track your package, such as UPS, FedEX, or USPS. Without a tracking number, Dollar Western Wear cannot aid or assist in tracking a lost package.
4. Please allow 2-3 weeks for processing your return.
5. Upon arrival of your merchandise at our warehouse, Dollar Western Wear will inspect the product for wear. Once the product is deemed new, DWW will issue a credit back to the card used at purchase. If a gift card was used, a new gift card will be issued and mailed.
6. All original shipping and handling charges are non-refundable.